We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
FAQ'S
We are incredibly sorry if you have received a damaged item from us.
So we can have this sorted for you immediately, click the 💬 icon, which can be located at the bottom right-hand corner of this page, or send us an email to shopijele@gmail.com
In your first message, please explain that you have received a damaged item, and you will be asked to provide the following:
- Your order number, full name, and email address
- Your shipping address
- A photo of the damaged area
- A picture of both barcoded tags on the label and the item bag.
Our team will then be able to investigate this further and provide a solution for you.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.